DO YOU LOVE YOUR CUSTOMERS?

We Do. You might even say we’re obsessed about them. That’s why we created this interactive, Online University style, training program. You’ll learn how to LOVE your customers, efficiently manage call flow, mentor your peers and explore opportunities for growth.

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OUR CURRICULUM IS DIVIDED INTO 4 PROGRESSIVE CATEGORIES

101 Core

An overview about our company culture, standards and expectations.

201 Clients

Detailed step-by-step instructions on how to service each campaign.

301 Coach

A Team-Lead and Manager track to dive deeper into our company culture.

401 Cultivate

A collection of sermons & speeches from customer experience experts.

WATCH THE VISUALS

Each course includes videos and slideshows to illustrate the core concepts.

STUDY THE CURRICULUM

Each course is broken into subjects. Each subject has numerous topics with texts and visuals.

PASS THE TESTS

Each course will include short quizzes and at least 1 detailed test. You must pass to advance.


Our focus is on the customer experience. Humility, Respect & Purpose will change lives; one conversation at a time.

JOBSEEKERS:

Working for ABOVE THE CALL will be unlike any job you’ve ever had. It is a genuinely unique, work-from-home experience with lots of potential for career advancement limited only by your level of effort, loyalty and dedication. If you want to be challenged, encouraged, utilized, appreciated and rewarded – Above The Call may be the right choice for you.

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BUSINESSES:

We know how difficult it is to constantly train new staff and update existing personnel on procedural changes. We created Above University as a way to partner with you by translating your expectations into interactive, self-study curriculum, delivered it in a way anyone can most effectively absorb and retain the information. We have spent a lot of time researching different learning styles, training techniques and retention tips and we believe there isn’t another fully virtual corporate training program like ours, anywhere.

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